Gay Ann Rogers  Needlework


Important Policies

In self-defense I have institutied a series of policies. They are firm policies, so please read them carefully.

Making Corrections After a Sale

You have 1.5 months from the date I mail your pattern or kit to check everything and make certain you have it.

At the bottom of a sale , I post the number of pages in the instructions booklet; it is wise to go back and check carefully to make sure you have every numbered page and they are all in order.

If beads come with your pattern, the beads will be listed on the Supplies page (usually page 1).

Check each packet, for after 1.5 months I will not/cannot replace beads.

If you write to me asking for a replacement, PLEASE INCLUDE YOUR SNAIL ADDRESS in the email.

Replacing Lost Parts of a Kit after the Replacement Deadline.

Imagine if 100 people asked me to replace lost beads, or lost threads or lost pages from instructions booklets.

I'm sorry if your dog ate the pages or your cat swallowed your thread or you dumped your beads upside down accidentally and the black hole in your house swallowed them, I feel your pain but I simply can't be a replacement service.

Special Orders

I can no longer fill special orders. It isn't that I wouldn't like to help you, it is that there aren't enough hours in the day.

Here, to date, are my policies. I will add them as I think of them.

Patterns are for sale on my website for a special time period. You can tell when a pattern is for sale because the PayPal button is there. When the PayPal button disappears, the item is no longer for sale.

I leave the information in place beyond the sale so that people who have bought the pattern can check it.

You may write to me and I will put you on a wait list in case I have extra patterns. People sometimes order patterns with the intent to pay by personal check and then never mail the check. (In those cases, I fill orders from a wait list).

When you receive your order from me, please check it carefully and report any missing parts within 1.5 months of the date of your sales slip. I am getting stricter about this, because people are writing to me asking for corrections 3, 6, 8 and sometimes 12 years after a sale.